RETURNS

CAN I RETURN A PRODUCT AFTER HAVING PURCHASED IT?

Yes.All articles can be returned,as long as they have not be used and are in perfect condition,with their corresponding receipt/invoice and the original packaging.We will refund you the price of the item in the same way that you paid for it once we receive it. follow the return instructions that came with you order.

HOW CAN I RETURN AN ITEM I BOUGHT ONLINE?

You can return your order at a Correos office.Unused items must be in perfect condition and be accompanied by their corresponding receipt.

CAN I RETURN AN ITEM TO A ZAPATERIA JOSE LUIS DEZA ESTABLISHMENT?

Yes.We will refund the price in the same way that you paid for it.You must take the item you wish to return and the receipt attached to the order,or the invoice that may be printed fron the website. Si se trata de un regalo, ha de tener en cuenta que nos tiene que traer el ticket regalo.

WHAT IS THE PERIOD FOR RETURNING AN ITEM?

The period for any return is 14 days from the date os shipping confirmation of your order.

HOW WILL MY MONEY BE RETURNED?

Once the return has been approved,you will receive the price of the same in the same way that you made your purchase.

WHEN WILL I RECEIVE THE MONEY OF MY RETURN?

After approving the return(unused items must be in perfect condition),you will receive a confirmation e-mail indicating the amount to the credited to your account.Payments to a credit card will always depend on your bank.

WHAT SHOULD I DO IF THE AMOUNT OF MY RETURN IS INCORRECT?

Contact our Customer Care department, e-mail info@zapateriajoseluisdeza.com.We will resolve the problem as soon as possible.

Zapateriajoseluisdeza.com  reserves the right to refuse that have been notified or sent outside of the set period,or items thar are not in the same condition in wich they were received.

Check the specific conditions that apply to changes and returns in purchasing conditions.